Is WhatsApp communication HIPAA/DPDPA compliant?

WhatsApp Business API uses end-to-end encryption for message content. ZuvFlo ensures: (1) Patient identity is verified via registered phone number, (2) Opt-in is documented per TRAI and WhatsApp policy, (3) No protected health information (PHI) in message template text — PHI only in secure document links, (4) Message logs are retained for compliance audit, (5) Opt-out requests are processed within 24 hours.

What message templates are available?

Pre-built templates: appointment confirmation (with date, time, doctor), appointment reminder (48h and 2h variants), prescription delivered (with download link), lab results available (with patient-friendly summary), follow-up due, medication refill reminder, and session complete (with post-dialysis instructions). Custom templates can be developed.

Can patients reply to WhatsApp messages from ZuvFlo?

Yes. The integration supports two-way messaging. Patient replies are routed to the appropriate team member based on message content (reschedule requests → front desk, clinical questions → triage nurse). Automated responses handle common queries like 'reschedule' or 'I'm not coming'.

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Patient Communication

ZuvFlo + WhatsApp Business API

Automated patient communication via WhatsApp — reminders, prescriptions, and lab results

Coming soonThis integration is on our roadmap and not yet available — this page describes the planned design. Contact our team for availability timelines and early access.

No-show reduction

WhatsApp reminders reduce no-shows by 25% (standard reminder) to 40% (double reminder: 48h + 2h before).

Zero paper prescriptions

Prescriptions delivered via WhatsApp immediately after consultation — secure PDF with digital signature.

Patient-facing lab results

Lab results auto-delivered to patient WhatsApp with plain-language explanations.

Planned Integration Flow

WhatsApp Business API Setup

ZuvFlo integrates with Meta's WhatsApp Business API via an approved BSP (Business Solution Provider). Patient phone numbers are verified and opted-in during registration.

Trigger Configuration

Admin configures automated message triggers: appointment confirmed, 48h reminder, 2h reminder, prescription ready, lab result available, follow-up due, medication refill reminder.

Message Templates

Pre-approved WhatsApp message templates for each trigger type. Templates include patient name, appointment details, and secure document links. Each template is submitted to Meta for approval.

Delivery & Analytics

Delivery status (sent/delivered/read/clicked) tracked per message. Campaign analytics: delivery rate, read rate, click-through rate, and no-show correlation.

Key Features

Template Management

Message template editor with variable insertion (patient name, date, time, facility, doctor). Approval workflow: draft → submit to Meta → activate on approval.

Prescription Delivery

Signed prescription PDF auto-generated and delivered via WhatsApp with patient acknowledgment capture.

Opt-in & Compliance

Patient opt-in recorded during registration. Opt-out processed automatically. Compliance with TRAI and WhatsApp Business commerce policy.

Explore the Product

OPD Module Clinic Management

Frequently Asked Questions

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Free 1-Year Access

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Planned Integration Flow

WhatsApp Business API Setup

ZuvFlo integrates with Meta's WhatsApp Business API via an approved BSP (Business Solution Provider). Patient phone numbers are verified and opted-in during registration.

Trigger Configuration

Admin configures automated message triggers: appointment confirmed, 48h reminder, 2h reminder, prescription ready, lab result available, follow-up due, medication refill reminder.

Message Templates

Pre-approved WhatsApp message templates for each trigger type. Templates include patient name, appointment details, and secure document links. Each template is submitted to Meta for approval.

Delivery & Analytics

Delivery status (sent/delivered/read/clicked) tracked per message. Campaign analytics: delivery rate, read rate, click-through rate, and no-show correlation.

Key Features

Template Management

Message template editor with variable insertion (patient name, date, time, facility, doctor). Approval workflow: draft → submit to Meta → activate on approval.

Prescription Delivery

Signed prescription PDF auto-generated and delivered via WhatsApp with patient acknowledgment capture.

Opt-in & Compliance

Patient opt-in recorded during registration. Opt-out processed automatically. Compliance with TRAI and WhatsApp Business commerce policy.